Ate subscription

During onboarding, you will be prompted to choose a subscription: monthly or yearly. There is a FREE 7-day trial of Ate available before being charged the subscription that was initially chosen. During either the free trial or at any point of the subscription, it can be canceled through the Apple App Store or Google Play Store.

When canceling during the FREE trial period, there is no charge. The payment only goes through once the free 7-day trial period is over.

All subscriptions are managed by Apple and Google, so everything must go through the standard Apple and Google confirmation and payment screens.

How to cancel a subscription

All app subscriptions on iPhone and Android, including Ate's, are managed by Apple and Google.

To cancel an iOS subscription: Please visit this link (https://apple.co/2Th4vqI) from your phone. It should take you to the App Store with all your subscriptions. You can cancel it there.

To cancel an Android subscription: Please visit the Play Store from your phone and go into subscriptions. Your subscription will be there with Ate too and you can cancel it there.

Note: Ate is not able to cancel your subscription on your behalf.

You can also cancel by opening the App Store app on your phone, tapping on your profile (depending on the iOS version, tap on it again), scrolling down to subscriptions, and tap on Ate. (If you don’t see Ate listed, that means you do not have an active paid subscription with us on iOS.)

Here, you can tap on the “Cancel subscription” button to cancel your subscription.

If you do not see the “Cancel subscription” button, this means it has already been canceled. Once your subscription has been canceled, you will no longer see a cancel button. Instead, you will see an “Expires [date]” listed in the subscription description in the Your Subscription section on that page, with renewal options below.

How to cancel your Free-trial subscription

Once you activate a FREE trial through the app, you will need to cancel before the end of the trial period to avoid being charged for the subscription period. The free trial, just like the regular subscription is managed by Apple and Google, so you will have to do this through Apple App Store or Google Play Store.

Note: Ate is not able to cancel your FREE trial on your behalf.

To cancel, you need to open the App Store app on your phone, tap on your profile (depending on the iOS version, tap on it again), scroll down to subscriptions, and tap on Ate. (If you don’t see Ate listed, that means you do not have an active trial or regular subscription with us on iOS.)

Here, you can tap on the “Cancel subscription” button to cancel your trial.

If you do not see the “Cancel subscription” button, this means it has already been canceled. Once the free trial has been canceled, you will no longer see a cancel button. Instead, you will see an “Expires [date]” listed in the subscription description in the Your Subscription section on that page, with renewal options below.

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